Terms & Conditions

01 Introduction

These Terms and Conditions ("Terms", "Agreement") are entered into between the operator of the Helo88 platform ("Helo88", "we", "us", "our") and any individual ("you", "User", "Player") who accesses, registers on, or otherwise uses the website located at https://helo88.casa and any associated subdomains or mobile applications (collectively, the "Platform").

By creating an account, depositing funds, accepting a bonus, or placing any wager on Helo88, you acknowledge that you have read these Terms in full and agree to be legally bound by them. If you do not accept any part of these Terms, you must immediately cease using the Platform and, if applicable, close your account.

These Terms apply in conjunction with any additional policies published on the Platform, including but not limited to the Privacy Policy, Responsible Gambling Policy, and any individual promotion terms published from time to time. In the event of any inconsistency, these Terms shall take precedence unless the specific policy expressly states otherwise.

02 Definitions

The following defined terms apply throughout this Agreement:

• "Account" — the personal account registered in your name on the Platform.
• "Balance" — the total of deposited funds, bonus credits and winnings held in your Account at any given time.
• "Bonus" — any promotional credit, free spin, cashback award, referral reward or similar incentive offered by Helo88, subject to applicable wagering requirements.
• "Deposit" — a transfer of real funds from you to Helo88 via an accepted payment method, credited to your Account for the purpose of wagering.
• "KYC" — Know Your Customer; the process by which Helo88 verifies a User's identity, age and payment ownership before releasing withdrawals.
• "Platform" — the Helo88 website, associated subdomains, mobile applications and all services accessed therein.
• "Rollover" / "Wagering Requirement" — the total sum that must be wagered using Bonus funds before the resulting winnings become eligible for withdrawal.
• "Withdrawal" — a transfer of eligible funds from your Account to a verified payment method held in your name.
• "Prohibited Territory" — any jurisdiction in which access to or use of online gambling services is restricted or prohibited under applicable law.

03 Account Eligibility

To register and maintain an active Account on Helo88, you must satisfy all of the following eligibility requirements at all times:

• You are at least 21 years of age. Helo88 enforces a strict 21+ minimum age policy in line with internationally accepted standards for online gambling.
• You are acting as a private individual and not on behalf of any commercial enterprise.
• You are not accessing the Platform from a Prohibited Territory. It is your sole responsibility to ascertain whether your jurisdiction permits access to online gambling services.
• You have the full legal capacity to enter into a binding contract under the laws applicable to you.
• You are not a current or former employee, director, officer, contractor or immediate family member of any such person associated with Helo88 or its affiliated entities.
• You have not previously been self-excluded from Helo88 or had an Account permanently suspended by Helo88 for any reason.

Malaysian users are reminded that online gambling is regulated differently across jurisdictions. Helo88 operates under an international online gaming licence and does not represent that access to the Platform is lawful in your specific locality. You are solely responsible for verifying your legal position before registering.

04 Account Registration and Security

Each individual may hold one active Account on Helo88 at any time. Registering multiple Accounts — whether under different names, email addresses, payment methods or device profiles — constitutes a material breach of these Terms and may result in permanent suspension without reimbursement of any remaining balance.

During registration you are required to provide accurate, complete and current information. This includes your legal full name, date of birth, residential address, email address and primary contact number. Providing false or misleading information is a breach of these Terms and may constitute fraud.

You are solely responsible for maintaining the confidentiality of your login credentials. Helo88 will treat any activity carried out using your username and password as activity carried out by you personally. You must notify Helo88 support immediately if you suspect unauthorised access to your Account. Helo88 accepts no liability for losses arising from your failure to secure your login credentials.

05 Deposits and Withdrawals

Helo88 accepts deposits and processes withdrawals through approved payment channels only. Accepted Malaysian payment methods include Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (Financial Process Exchange), and online banking via Maybank, CIMB, Public Bank and Hong Leong. Cryptocurrency deposits in BTC, ETH, USDT (TRC20) and BNB are also accepted.

Minimum deposit amounts vary by payment method. As a general reference, minimum deposits begin at approximately RM 30 for e-wallet methods and RM 50 for bank transfer channels. These figures may be adjusted by Helo88 at any time without prior notice.

06 Bonuses and Promotions

Helo88 may offer bonuses, free spins, cashback promotions, referral rewards, birthday bonuses, VIP benefits and other promotional incentives from time to time. Each individual promotion is subject to its own specific terms, which will be published alongside the offer. In the event of any conflict between promotion-specific terms and these Terms, the promotion-specific terms shall prevail in respect of that promotion.

The following general conditions apply to all Helo88 bonuses unless a specific promotion's terms expressly state otherwise:

• Bonuses may only be claimed once per eligible Account, household, IP address, device or payment method unless otherwise stated.
• Wagering requirements (rollover) must be met in full before any bonus-derived winnings can be withdrawn. Standard rollover rates range from x10 to x30 depending on the promotion.
• While a bonus is active, a maximum permitted bet of RM 50 per round (or the equivalent in the operating currency) applies. Exceeding this limit may result in forfeiture of the bonus and associated winnings.
• Slot games typically contribute 100% towards rollover requirements. Live casino games (baccarat, roulette, blackjack) typically contribute 10% to 20%. Sports bets may contribute at varying rates. Specific contributions are detailed within each promotion's terms.
• Bonuses carry an expiry window, typically between 7 and 30 calendar days from the date of credit. Any unfulfilled wagering requirement or unclaimed bonus will be removed upon expiry without compensation.
• Helo88 reserves the right to withdraw, modify or cancel any promotion at any time and without prior notice if circumstances warrant doing so.
• Bonus abuse — including but not limited to the use of low-risk betting strategies to satisfy rollover requirements, coordinated multi-account play or exploitation of system errors — will result in forfeiture of the bonus and may result in Account suspension.

07 Gameplay Rules and Bet Settlement

All games available on the Helo88 Platform operate in accordance with their respective game rules, which are accessible from within the game interface. By participating in any game, you accept those game-specific rules in addition to these Terms.

Helo88 uses certified Random Number Generator (RNG) technology for applicable games and provides live dealer games supplied by licensed third-party providers. The outcome of any game is final once settled. Helo88 will not reverse or void a settled outcome except in cases of manifest technical error or provider-confirmed data corruption.

In the event of a technical interruption during a live game session (including but not limited to server disconnection, power failure or internet outage on the User's side), any in-progress bet that cannot be completed will be handled in accordance with the applicable game provider's disconnection policy, which is incorporated herein by reference.

For sports betting markets, results are settled in accordance with the governing body's official result. For events where no official result is available, Helo88 reserves the right to void the bet and return the staked amount to the Account Balance without payment of winnings.

08 Prohibited Conduct

The following conduct is strictly prohibited and constitutes a material breach of these Terms. Helo88 reserves the right to suspend or close any Account found to have engaged in prohibited conduct, and to forfeit any balance associated with such an Account:

• Registering more than one Account or assisting another person in circumventing the single-account policy.
• Providing false, inaccurate or misleading information during registration or KYC verification.
• Using another person's identity, payment method or financial instrument without their explicit authorisation.
• Engaging in collusion, chip dumping or any form of coordinated play designed to gain an unfair advantage.
• Using or attempting to use any automated software, bot, script, exploit, artificial intelligence system or other means to interact with the Platform outside of its intended user interface.
• Exploiting software errors, communication faults, pricing errors or system vulnerabilities — whether intentionally or otherwise. Any winnings arising from such circumstances are void.
• Initiating a chargeback through your bank or payment provider for a transaction that was made on the Platform. Any funds subject to a chargeback may be offset against your Account Balance or pursued through available legal mechanisms.
• Using the Platform to facilitate money laundering, terrorist financing or any other unlawful financial activity.
• Accessing the Platform from a Prohibited Territory in circumvention of geo-restriction measures.

09 Intellectual Property

All content on the Helo88 Platform — including but not limited to the brand name, logo, website design, text, graphics, software, game interfaces, promotional materials and data compilations — is the exclusive intellectual property of Helo88 or its licensed providers and is protected under applicable copyright, trademark and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. You may not copy, reproduce, distribute, publish, transmit, reverse-engineer, modify or create derivative works from any Platform content without the prior written consent of Helo88.

Use of the Helo88 name or logo in any form — including on third-party websites, social media, or marketing materials — without express written authorisation is strictly prohibited and may result in legal action.

10 Limitation of Liability

To the fullest extent permitted by applicable law, Helo88 shall not be liable for any direct, indirect, incidental, special, consequential or punitive losses arising from your use of the Platform, including but not limited to: loss of funds deposited or wagered, loss of winnings, loss of data, loss of profits or any other economic loss.

The Platform is provided on an "as is" and "as available" basis. Helo88 makes no warranty — express or implied — regarding the uninterrupted availability of the Platform, the accuracy or completeness of any content, or the fitness of the Platform for any particular purpose.

In all circumstances, Helo88's maximum aggregate liability to you shall not exceed the total amount deposited by you during the 30-day period immediately preceding the event giving rise to the claim.

11 Responsible Gambling

Helo88 is committed to promoting a safe and responsible gambling environment. The Platform is intended solely for entertainment purposes. Gambling should never be undertaken as a means of generating income, resolving financial difficulties or escaping personal problems.

Helo88 provides the following responsible gambling tools, which may be accessed through your Account settings or by contacting support:

• Deposit Limits: Set daily, weekly or monthly maximum deposit thresholds.
• Session Time Reminders: Receive notifications after a specified duration of continuous play.
• Loss Limits: Define the maximum net loss you are willing to accept within a specified period.
• Cooling-Off Period: Suspend access to your Account for a period of your choosing (minimum 24 hours).
• Self-Exclusion: Request a temporary or permanent closure of your Account.

All gambling activity on Helo88 is restricted to persons aged 21 and above. If you believe you may have a gambling problem, you are encouraged to seek confidential support. Further information is available on our Responsible Gambling page.

12 Account Closure and Suspension

You may request voluntary closure of your Account at any time by contacting Helo88 support. Upon closure, any remaining eligible real-money balance will be refunded to a verified payment method in your name within a reasonable timeframe, subject to outstanding KYC requirements being met.

Helo88 reserves the right to suspend, restrict or permanently close any Account at its sole discretion and without prior notice where:

• A User has breached any provision of these Terms;
• Helo88 has reasonable grounds to suspect fraud, money laundering or other unlawful activity;
• A User is discovered to be, or to have been at the time of registration, under the age of 21;
• Helo88 is required to do so by a regulatory authority, court order or law enforcement agency;
• A chargeback or payment dispute has been initiated against Helo88 in connection with the Account.

Where an Account is closed due to a breach of these Terms, Helo88 may retain any Account Balance in its entirety, including deposited funds, as a set-off against proven or estimated losses caused by the breach.

13 Governing Law and Dispute Resolution

These Terms are governed by, and shall be construed in accordance with, the laws of the jurisdiction in which Helo88 holds its international online gaming licence. Any dispute arising out of or in connection with these Terms that cannot be resolved informally between the parties shall be submitted to the exclusive jurisdiction of the competent courts of that licensing jurisdiction.

Prior to initiating any formal dispute, you agree to notify Helo88 of the nature of your complaint through the official support channel. Helo88 will endeavour to respond to and resolve all formal complaints within 14 calendar days of receipt. If a resolution cannot be reached through this process, either party may pursue their available legal remedies.

Nothing in this clause shall limit either party's right to seek urgent injunctive or other equitable relief in any competent court.

14 Amendments to These Terms

Helo88 reserves the right to amend, update or replace these Terms at any time. Where a material change is made, Helo88 will endeavour to notify registered Users via the email address associated with their Account or through a prominent notice on the Platform, at least seven (7) days before the amended Terms take effect.

Your continued use of the Platform following the effective date of any amendment constitutes your unconditional acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform immediately and may request Account closure in accordance with Clause 12 above.

The current version of these Terms, bearing the effective date stated at the top of this page, supersedes all prior versions. It is your responsibility to review these Terms periodically to remain informed of any updates.

15 Contact Information

For any queries relating to these Terms and Conditions, or any aspect of your Helo88 Account, please contact our customer support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the Platform interface.
• Email: [email protected] (plain text — not a clickable link).
• Languages Supported: English, Bahasa Melayu, 中文 (Mandarin).

Helo88 aims to acknowledge all email enquiries within 24 hours during standard business days. For urgent matters, live chat remains the fastest available contact channel.

For matters relating to data privacy and personal information, please refer to the Helo88 Privacy Policy. For responsible gambling support and self-exclusion requests, please visit our Responsible Gambling page.